Silence of the lemmings
It’s a MONDAY!!!!
Wowzers….
MisstressM is on my ass about updating…okay FINE!
Here’s my update –
I came to work.
Power had been out.
Restarted all the servers and systems.
Employees came in.
They started complaining.
“This isn’t working right”
“This isn’t connecting”
“I can’t pull credit”
“I can’t access DO“
SUDDENLY — a pattern emerges and it’s not a pretty one!
The makers of our mortgage software — Ellie Mae — are notorious for doing “weekend updates” without warning their clients.
Moreover — they are notorious for releasing updates without sufficient testing (NO!! really?? )
Well — they SCREWED THE POOCH on this one folks!!
They done broked the ONE greatest selling feature of their program — it’s interface capability with third party vendors (i.e. credit reports, attorneys, appraisers, Fannie Mae/ Freddie Mac)
So — there I am — at 9am — calling Tech Support (they open at 6am PST) and I get the following message:
“All representatives are currently assisting other customers. Your current hold time is expected to be over 99 minutes.”
“OVER 99 MINUTES!”
ha..ha..ha…
Try to get a “live chat” person and all you get is a message stating:
“We are currently experience difficulties with ePass. This will be resolved shortly”
Hmmm…it’s been 7 hours….. that’s not exactly my idea of “shortly”
And then…
THEN..
the best one..
THEY STOPPED ANSWERING THEIR PHONES!!!
Yep —
now, if you call them the phones just ring and ring and ring….
I have to say, I’ve NEVER seen a company do that before!
***Okay***
“We can work around this” I tell my employees.
And we are working around it.
We aren’t losing production.
But, when the problem IS fixed, I’ll have a backlog of information I’ll have to upload into the system.
No biggie.
BUT — what really cracks me up are the employes!
“Is it fixed yet?”
“Is it fixed yet?”
Is it fixed yet?”
Good grief!!
It’s like being on a car trip with a bunch of 10 year olds!!
AUGGGHHH!!
Don’t make me stop this car and come back there!!!
ha…ha.ha..
There you go MissM — that’s my update — and now — you are sufficiently BORED and probably asleep.
See why I wasn’t writing about this?
Silly girl…. 
Filed under: Tards, Work...work..work
Mommy…if i hold my breath what will happen? Mom…he is making faces at me. Mom, I need to pee. Mom, I am hungry. Mom, can I roll my window down? Mom, I want that new Barbie that looks like a hooker. MOM!!!!!! ARE WE THERE YET?
Just think November is right around the corner.
Is it fixed yet?
That was a good update. I enjoyed that
mondays really do suck!
are we there yet? are we there yet? are we there yet?
“Moreover — they are notorious for releasing updates without sufficient testing (NO!! really?? )”
Hey! That’s what my place does! Testing, we don’t need no steenking… testing… I’ll bet my non-functioning left nut that there’s a dickhead manager somewhere there that has directed this update to be released despite teh increasingly shrill protests of the developers…
oh and Mistress, those quesions are easy…
“Mommy…if i hold my breath what will happen?”
Let’s find out!
“Mom…he is making faces at me.”
No, he just looks like that.
“Mom, I need to pee.”
Off you go then. Oh, I have to stop, hey.
“Mom, I am hungry. Mom, can I roll my window down? Mom, I want that new Barbie that looks like a hooker. MOM!!!!!! ARE WE THERE YET?”
Let’s play ‘Rocks’. We sit still, and be quiet, and the first kid to move or make a sound loses.
And we don’t love losers in our family…
Funny post.