All RILED UP and no one to take it out on!
Yesterday morning I was spoiling for a fight!
In the short space of one hour — I got into it with a collection agent calling for one of my employees AND I got into it with the old lady that processes our payroll.
The collection agent got snippy with me when I told her she was calling a place of business for a personal account and that she needed to stop.
The old lady got pissy with me when I pointed out that she had MISSED one of my employees payroll entries.
Oh yeah…. fight! Fight! FIGHT!!!
I had to take a moment and wonder if it was PMS time or something, but no…no it wasn’t/isn’t AND I was pretty happy the rest of the day. (trust me.. PMS makes me cranks for at LEAST 24 hours!)
Today has been more of the same!!!!
So - here are some random things going on that have me all riled up and ready to fight!
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Sales Manager Bitch from Hell — asked me when she was going to start getting her extra 5% commission. Ummm…excuse me? You signed an agreement that you would take a flat 60% commission on all closed loans instead of the sliding scale all the other loan officers are on. You did that because you wanted the safety net of always getting 60% no matter what your gross revenue was. (it goes from 50%, 55%, 60% and 65% based on gross revenue).
Well yes..she says, but I was told I was get the extra 5% because of all the extra work I do. This month, she had closed enough that IF she were on the sliding scale, she would qualify for the 65% mark. Uhhh…this is the first I’ve ever heard of this, you are going to have to talk to THE BOSS.
You know what really burns me up about this??? She doesn’t DO any extra work!!! She’s not even the Sales Manager anymore because she wasn’t doing what the job required. She’s JUST a loan officer now. So what the hell does she mean “extra work”.
SECOND — there have been PLENTY of months where she wouldn’t have qualified for the 60% mark, based on her GR, but she was paid it anyway.
SO –what I really wanted to say was — FINE, I’ll pay you your extra 5% this month as soon as you REPAY all the 5% and 10% amounts that I paid you when you DIDN’T earn it!!!!!
Greedy F*ing Bitch!
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I have a $10K phone system and I pay over $2k per month for our phone service that is supposedly *SO* sophisticated that it could practically wipe your ass for you.
So….I called them up today to ask them about blocking incoming #’s.
We have started getting an inordinately LARGE amount of solicitation calls and it irritates the crap out of me!
Plus, the solicitors won’t take “NO” for an answer, PLUS they keep calling even after I’ve told them not too!!
I had a Bible Salesman tell me I was “going to hell” because I wouldn’t let him sell the company bibles….Nice!
It seems like a simple request, huh?
I have these numbers and I want them blocked.
NOPE!
Turns out, my fancy phone system and expensive phone carrier can only block OUTGOING #’s!
WTF???
(on an amusing note — the CS rep I spoke with…her name was Wednesday. NO SHIT I SWEAR! ha..ha.)
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Speaking of unwanted calls!
SMBfromHell has been getting COLLECTION calls at work.
Yep.
Folks from Lowe’s, AT&T, Honda Finance…. you name it!
Given that she is almost never in the office, guess who usually winds up fielding those calls??
Yours truly, that’s who!
And honestly, I didn’t really mind because I just funneled them into her voice mail — until yesterday’s call from Lowe’s.
Why?
Because I *DO* screen the calls first and the Lowe’s lady got SNIPPY with me. And the minute she got snippy with *ME* it was GAME ON!!!
Oh yeah…. time to start being a bitch right back, let me tell you!
Did you know that according to the “Fair Debt Collection Practices Act” debt collectors are NOT ALLOWED to call an individual debtors employment if they have been informed the employer prohibits such calls.
Did you know that according to the “FDCPA” debt collectors are REQUIRED to state their name and give the name of their employer if specifically asked?
(fyi — the FDCPA is regulated by the Federal Trade Commission (FTC))
So I blasted this chick with both barrels and she hung up on me.
Then, to add insult to injury, they called back this morning!!!
After I had very clearly informed them that they were NOT to call us again, they called.
Not only that, but they tried to “sneak” around me by simply stating their name and asking for the SM.
Ohhhh…..I don’t think so!!
See….my “wipe your ass for you” phone system DOES have caller ID and I KNEW that number! heh..heh..heh..
“May I speak to ______?”
“May I ask who’s calling?”
“This is Jill.”
“Jill, what company are you calling from?”
“May I speak to ____?”
“Jill…..what COMPANY are you calling from?”
“This is a personal matter for _____.”
“Jill….are you calling from Lowe’s?”
“What?”
“Are you calling from Lowe’s?”
“I’m sorry, but this is a personal matter and I can only discuss it with ______.”
“Jill, _____ is an employee of this company and you are violating FDCPA guidelines because your company was told yesterday to NEVER call here again. PLUS, I specifically asked who you worked for and you have YET to state that company name which is yet ANOTHER violation of the law.”
“Well this is the only number we have for ______”
“That’s not my problem, now is it Jill? You can always send _____ a letter in the mail, can’t you!”
“Do you have another number for _______?”
“No Jill, I do not have another number for _____. Now STOP calling here.”
(click)
Bring it on bitches…. I’m READY!!! bwa…ha..ha.ha…!!
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Geezer lady.
She processes the transfer of funds for our payroll after I turn it in to her.
Now Geezer lady is as OLD as the dinosaurs and grumpier than a saber tooth tiger with a cavity.
God forbid, I point out that Geezer made a mistake!
Which she just did during this payroll period.
I don’t know about you, but the one thing that I never, EVER want to get wrong is someone’s payroll.
But Geezer had actually completely MISSED one of my employees!
So I call her up and point out that _____ isn’t on the payroll.
“Well, you didn’t submit _____’s information”
“Ummm..yes I did.”
“No, you didn’t. I’m looking at the paperwork you emailed me right now.”
“Funny…so am I and it’s right THERE at the bottom of the page.”
“No…it’s not”
“Uhhh….. maybe you aren’t seeing it? Maybe it’s on page 2 for you? Have you scrolled all the way to the bottom?”
“You didn’t submit it, the last person I show is _____ with 0 hours worked.”
“NO, that is the next to LAST person…… LOOK, do me a favor, go to the top of the page and click on “view” for me. Are you viewing it in print or normal style?” (thinking this might be the problem..silly me!)
“Huh?”
“View… click on view at the top of the page.”
“I don’t have that…”
“Ummm…..okay….tell me something Geezer…what PROGRAM are you using to open up this attachment?”
“Wordperfect”
“WHAT????? Are you serious??? You are still using Corel Wordperfect? You don’t use Microsoft Office?”
“I don’t know what you are talking about. We use Wordperfect.”
Well……alrighty then….given that the document I sent her was in WORD this might be the problem. Had I know that Geezer and her Dinosaur company were using Wordperfect, I would have NEVER emailed her a Word document.
Soooo…..solution?
Simple — scan the print out and send it to her as a PDF file.
When I called her back to tell her I was sending it this way and ask her if she had Adobe Reader she snipped…SNIPPED at me “I KNOW what a PDF file is!”
Really bitch?
Because you didn’t know anything about Microsoft Office, so I was just covering my bases!!
AUUUGGGGHHHHHH!!!!!!
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Oh yeah, I’ve been spoiling for a fight!
Who wants to take me on??
huh?
HUH???????
Filed under: Life in general, Lights! Cameras! Drama!, Rants, Tards, Work...work..work
Tiffy Orkin- You have every reason for those complaints!
***The Collection company called AGAIN today…wow, it’s like they are a glutton for punishment! ha..ha.ha.. Next step, report them to the FTC!!
oh that was so much fun to read my sweet kitteh! i feel your pain! it’s funny how they just won’t accept “NO” as a valid answer. I deal with a lot of the same. and my coworkers wonder why I get so pissed while I’m dealing with some collection agency asking for so and so to come to the phone…blah blah…and there’s someone standing directly in front of me demanding that I put through a visa deposit when they can clearly see that I am occupied and the machine is so simple to use a monkey could do it! sometimes i am soooo ready for a good fight.
***I’m tellin’ ya, some days it doesn’t pay to chew through the leather straps to get out of bed. ha..ha..!
You’re a lot like J.Lo in “Enough.”
***Geez pistols… comparing me to J.Lo?? What did I do to piss you off????
No ma’am. I don’t want any trouble.
Wow…what horrible vocational error must someone make somewhere down the line to find themselves selling Bibles over the phone?
***Makes you wonder what their guidance councilor told them, huh?
Me Me Me! I take you down! I take you so far down that you go to China.
Well no….but wanna go on a virtual happy hour?
***What is it with you and the drinking lady? Are you turning into a boozy suzy or what? Do I need to separate you and Catherinette? ha…ha…
I’ve had a week just likes yours and I wasn’t even spoiling for a fight. But screw ‘em…they wanna fight…I was ready for them.
***Well girlie.. put on those pink gloves and go get em! Take NO prisoners!!!Grrrrr…..
It amazes me the amount of cold calls we get, and the persistence of some of them. Most sales companies are pretty good about taking you off the call list when you tell them to. But I had one company that called and called and CALLED, wanting to talk to my principals about some kind of security services.
It’s funny … I can almost always tell when I’m getting a sales call even before the caller identifies themselves. Of course, it helps that they always mispronounce my boss’s name. ;=)
This particular company called and actually, they had a service that I thought my boss *might* marginally be interested in, but he wasn’t there. I offered the voice mail but they didn’t want that. I asked Boss later if he was interested, he said no.
The next day they called, I said we weren’t interested & take us off the call list. They hung up.
They called back 2 more times that day, and 3 times the next day, obviously hoping to get somebody other than me on the phone. My response was the same and they hung up.
They called for another week, with me getting more irritated. “We are not interested. Take us off your call list,” I would say.
Their new counter was, “I’m sorry, we can only do that if we talk to the business owner.”
“I already talked to the business owner. He’s not interested and I’m not going to put you through to him. Take us off your phone list.”
After the 4th variation of this conversation, I told the girl to get her manager on the phone. I then proceeded to ream him up one wall & down the other, and told him to take our number off the phone list. He finally agreed. I got his name, and saved it.
The calls stopped after that.
After the fact I realized I should have just told them *I* was the business owner. Rolls eyes.
***Uhhhh…but if your bosses name is clearly MALE that wouldn’t really work. hee..hee…
They ask for the boss by (mispronounced) name, but then they ask “Are you a business owner?” If I’m clever enough to say “Yes, so go bleep yourself” (which sadly I was not), then they are kind of stuck …
I hate it when I think of clever stuff too far after the fact. Or alternately, that in some cases it’s too hard to overcome ingrained honesty fast enough to fib in a righteous cause.
****Ahhh…gotcha! See, I usually get the “May I speak to the business owner or the person in charge of making the decisions?” THAT one leaves me room to say “you’re speaking to her” and proceed to flay them alive for calling and bothering me with their “Lifetime supply of cheese wheels hand crafted in Lithuania and individually carved with your customers name on it”. AUUUUGGGGGHHHHHH!!!
If you tell them that “so & so” is NOT allowed to get personal calls at work- they have to stop. Start taking names and phone numbers, and you can report them after they call when you have asked them to stop.
***Oddly enough, that hasn’t stopped the GE / Lowe’s people. They called EVERY DAY last week. By Friday, I was just tired of fighting with them, but gave the same spiel. Oddly enough they haven’t called today.. hmmm…. wonder if they were just trying to wear me down.